3 min read
Train-goers of bygone days might look at Americans today and conclude that, not only have we lost the romanticism of travel, but we’ve also become a society of masochists. After all, how else could you explain why we repeatedly pay a small fortune...
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2 min read
Let’s face it—innovation is not always a good thing. Just because something is new or digital or sleek or beautiful does not mean it’s better for...
2 min read
It’s not just happening in the marketplace—it’s in classrooms, too. It has different players and a different environment, but all the same patterns...
3 min read
They got it wrong.No matter how you feel about the candidates in last month’s presidential election, the real loser was the political polling...
2 min read
Silence. Heads down. Fingers bending and tapping.We all know the sight. It’s about 90% of people these days. (Ok, that’s not a real statistic.)But...
1 min read
A blurb in the local newspaper caught my eye this morning. And then it made me stop and think.From the experience of one of our own:A blurb in the...
3 min read
April Fool’s. Well, that was fun.It was fun to be silly for a couple of day—to drop some vowels and throw a dot into our brand name, just to see what...
3 min read
Superhosts! They sound amazing, right? And they are—they’re the best hosts in the Airbnb community. They host often, and they get great reviews. So,...
2 min read
As you may know, we’re not the biggest fans of the ubiquitous obsession with Net Promoter Scores these days. We get it—it can be useful—but it can...
1 min read
The next edition in our series on real recommendations from real people. And if you think the airline industry needs as much work as we do, you might...
