2 min read
Let’s face it—innovation is not always a good thing. Just because something is new or digital or sleek or beautiful does not mean it’s better for people’s lives.In fact, sometimes it’s worse.We’re especially disturbed by innovation that takes away...
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2 min read
It’s not just happening in the marketplace—it’s in classrooms, too. It has different players and a different environment, but all the same patterns...
3 min read
They got it wrong.No matter how you feel about the candidates in last month’s presidential election, the real loser was the political polling...
2 min read
Silence. Heads down. Fingers bending and tapping.We all know the sight. It’s about 90% of people these days. (Ok, that’s not a real statistic.)But...
1 min read
A blurb in the local newspaper caught my eye this morning. And then it made me stop and think.From the experience of one of our own:A blurb in the...
3 min read
April Fool’s. Well, that was fun.It was fun to be silly for a couple of day—to drop some vowels and throw a dot into our brand name, just to see what...
3 min read
Superhosts! They sound amazing, right? And they are—they’re the best hosts in the Airbnb community. They host often, and they get great reviews. So,...
2 min read
As you may know, we’re not the biggest fans of the ubiquitous obsession with Net Promoter Scores these days. We get it—it can be useful—but it can...
1 min read
The next edition in our series on real recommendations from real people. And if you think the airline industry needs as much work as we do, you might...
1 min read
Now that you’re addicted to the fresh ideas coming out of our new blog series, this next one is really about turning the ordinary into the...
