The True Meaning of Teamwork

3 min read

The True Meaning of Teamwork

One of the hallmarks of many researchers is that we have an insatiable curiosity and love for learning. It’s a constant and inherent part of our job; we learn new things about people, products, industries, societies, and cultures every day. And this...

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The NPS of Baseball - and what it means for all of us off the field

2 min read

The NPS of Baseball - and what it means for all of us off the field

The people at ESPN know what we’re talking about. And it feels like a breath of fresh air.

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People are talking with their dollars; who’s listening?

1 min read

People are talking with their dollars; who’s listening?

Food giants are having a bit of a crisis moment right now. People the world over, rejoice!

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How likely are you to recommend this article?

3 min read

How likely are you to recommend this article?

It’s official. I’ve had it. Enough with NPS already!

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The EpiPen: The kind of proof we don’t want to have

1 min read

The EpiPen: The kind of proof we don’t want to have

Mylan CEO Heather Bresch’sdefense of the EpiPen price hikesis terrifying. And nauseating. And utterly heartbreaking.

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Call and Response: Now it’s Your Turn.

2 min read

Call and Response: Now it’s Your Turn.

Our plea for change couldn’t have been more timely. Mark Zuckerberg used a key word in his recent announcement about Facebook’s...

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Productivity Loss… or Opportunity?

2 min read

Productivity Loss… or Opportunity?

Pre-COVID, the concept of working from home always seemed like a luxury to me. I imagined that remote work would allow me to have a more...

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What Real People Actually Recommend to Other Real People: Aeropress

1 min read

What Real People Actually Recommend to Other Real People: Aeropress

Because sometimes a solid recommendation can be as enlightening as a good cup of coffee. And sometimes those are one and the same, and that’s...

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Thank you, WeWork.

3 min read

Thank you, WeWork.

The day we moved out of our private office space in SoHo to a co-working solution around the corner was the day we rediscovered who we are as a...

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Human to human: Celebrating a life

2 min read

Human to human: Celebrating a life

I may cry easily, but I don’t cry for no reason. And this morning, I had a good reason.Flipping through the WSJ, I paused at this page commemorating...

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