2 min read

The NPS of Baseball - and what it means for all of us off the field

The people at ESPN know what we’re talking about. And it feels like a breath of fresh air.

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1 min read

People are talking with their dollars; who’s listening?

Food giants are having a bit of a crisis moment right now. People the world over, rejoice!

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3 min read

How likely are you to recommend this article?

It’s official. I’ve had it. Enough with NPS already!

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1 min read

The EpiPen: The kind of proof we don’t want to have

Mylan CEO Heather Bresch’s defense of the EpiPen price hikes is terrifying. And nauseating. And utterly heartbreaking.

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2 min read

Call and Response: Now it’s Your Turn.

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2 min read

Productivity Loss… or Opportunity?

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What Real People Actually Recommend to Other Real People: Aeropress

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3 min read

Thank you, WeWork.

The day we moved out of our private office space in SoHo to a co-working solution around the corner was the day we rediscovered who we are as a company.Two years before that day, we thought we were taking a giant leap forward. The air was buzzing with...

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2 min read

Human to human: Celebrating a life

I may cry easily, but I don’t cry for no reason. And this morning, I had a good reason.Flipping through the WSJ, I paused at this page commemorating Jack Crawford Taylor, the founder of Enterprise Holdings, after his passing over the weekend. As many...

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2 min read

When TV takes you to B-school—and beyond

Just when you’re beginning to wonder if what they say is true and that television really is rotting your brain, HBO goes and sets the record straight by serving you up life lessons on the small screen. The wisdom is all wrapped up in the comedy and...

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