Why the Biggest Customer Barrier Isn't Always the Biggest Opportunity
One of my favorite parts of this job is helping organizationsmake decisions based on a deeper understanding of people.
1 min read
Tom Whitman Aug 4, 2026, 3:36:33 PM
I love a big experiential number.
A 50-foot Canon dome at the US Open produced 150,000 on-site photos. A 15-foot SWISS snow globe in Los Angeles saw 73% of participants post socially. An Ariana Grande fragrance launch kicked off in Herald Square and then distributed 125,000+ samples across 169 stores.
Those numbers are exciting. They are also the beginning of measurement—not the end.
The real question is: What changed because the experience happened?
Sensors, heat maps, dwell time, NFC taps and QR scans show how people moved through the space. They reveal attention and friction, not meaning.
In-the-moment research and pre/post measures tell us whether the experience changed comprehension, emotion or brand perception. But what people say they will do is still not what they do.
So follow the behavior: search, sign-up, trial, purchase, return visit, referral. Technology tools can add aggregated context on visitation, origins and spillover; CRM and transaction data can connect the experience to later action.
Then ask the question most recap decks avoid: Would it have happened anyway? Baselines, matched markets, holdouts or randomized experience elements create the counterfactual.
Behavioral science complicates this further—in a useful way. A free beanie can increase sharing. A sweepstakes can increase lead capture. Incentives influence behavior, and they can also influence what people tell us afterward. Because of that, the incentive becomes another variable to measure and understand.
That does not make those actions meaningless. It means the incentive is part of the mechanism—and should be tested as such.
Spectacle earns attention. A chain of evidence shows whether attention became impact.
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Whether you want to talk further about how technology intersects with behavioral science to measure experiential marketing, or just about how we craft cool experiences that connect brands to consumers, hit me up. At Boombox Marketing and Bovitz, Inc., we are obsessed with understanding people more deeply.
One of my favorite parts of this job is helping organizationsmake decisions based on a deeper understanding of people.
I love a big experiential number.A 50-foot Canon dome at the US Open produced 150,000 on-site photos. A 15-foot SWISS snow globe in Los Angeles saw...
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